This section of our website will constantly be upgraded, added to, enhanced, fixed, and just simply made better. "Customer support isn't an option, it's a responsibility." We wrote that statement and we live by it. If you can't find the answers to your questions in our extensive program help files or via this website, then call us and we will make sure to get you taken care of.

To reach support by phone, call: 480-627-2435

*NEW Experience our Live-Support (M-F, 8am-5pm Arizona Time)

While we're finalizing things, check out our WEBHELP feature.

We will also be constantly adding and refreshing our FAQ section.

Our Technical Support department cannot field "user questions" regarding how to use the product. Sanction includes highly comprehensive help files, user manuals and tutorials, and our Web site is constantly updated to reflect any issues or frequently asked questions regarding the products. In addition we also provide training both on and offsite for a nominal fee.

Simply put, we cannot "Train" you over the phone to use our products.

If you search our Manuals, Help files, etc. and can't find the topic or a keyword you expect, let us know. If a topic has been overlooked or poorly explained, we'll improve it or fix it. You can count on it!

Known Issues with Windows 2003 Server

This is a known issue with InstallShield when dealing with Terminal Services. There are a few work-arounds that people have found that work correctly for them.

Rename your compressed setup to setup.exe
Run the installation from Add/Remove Programs (ie choose to add a program and then select the compressed .exe)
The root of the problem actually comes from our engine evaluating the Windows Directory incorrectly. We then attempt to find the Fonts folder and it is "missing." To solve this you can manually add the folder where our engine expects to find it. Therefore adding a folder at: Documents and Settings\CurrentUser\Windows\Fonts (where CurrentUser is the User Name of the logged in User) will allow your install to succeed.

PDF plug-in install gets run as normal.